Privacy POLICY
Ballers United is a registered trading name of J&CO STUDIO PTY LTD (ABN: 19670263975) we take your privacy seriously and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following personal information to ensure we provide the best possible experience for both players and parents:
Personal details (e.g., name, contact details)
Health information (e.g., allergies, medical conditions, injuries, to ensure safety during training sessions)
Player and parent/guardian preferences and feedback (to improve our services)
We only collect the information necessary to provide our services and support the development of your child as a football player.
2. How We Collect Information
We collect personal information in the following ways:
Directly from parents/guardians when registering players for sessions or providing information on our website.
From our interactions with you, such as through email, phone calls, or at training sessions.
Through feedback and surveys to help us improve our programs.
3. Use of Information
We use your personal information for the following purposes:
To process registrations and payments for football training sessions.
To communicate with parents/guardians about upcoming sessions, events, and updates.
To ensure the safety and well-being of players during training.
For marketing purposes, including sending promotional materials (only with consent, and you can opt-out at any time).
To improve and develop our training programs based on feedback.
4. Security of Information
We take the security of your personal information seriously and implement appropriate measures to protect it from loss, misuse, and unauthorized access, modification, or disclosure. However, while we strive to protect your information, we cannot guarantee complete security, as no data transmission or storage method is 100% secure.
5. Sharing of Information
We will not share your personal information with third parties, except in the following cases:
With your consent: For example, if we need to share information with a third-party service provider to process payments or for insurance purposes.
Legal obligations: If required by law or to comply with legal processes.
6. Your Rights
As a parent/guardian, you have the right to:
Access the personal information we hold about your child.
Request correction of any inaccurate or incomplete information.
Opt-out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
To request access to or correction of personal information, please contact us at hello@jandco.studio
7. Working with Children Check
As required by NSW law, all of our coaches hold a valid Working with Children Check (WWCC) to ensure a safe environment for all players.
8. Data Retention
We retain personal information for as long as it is necessary to fulfill the purposes outlined in this policy or as required by law. Once the information is no longer required, we will take reasonable steps to securely delete or de-identify it.
9. Marketing Communications
We may send promotional emails to keep you informed about upcoming sessions, events, or special offers. You can unsubscribe from these communications at any time by using the unsubscribe option in the email or by contacting us directly.
10. Consent for Photographs
By registering your child with Ballers United, you consent to the use of their photos or videos for marketing purposes, including promotional materials and social media, unless you inform us otherwise.
11. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated date.
12. Contact Us
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at:
Ballers United
Email: hello@jandco.studio
Phone: 0401 902 383